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I would also like to hear more about your experience, so I encourage you to reach out to me at my contact information which is listed below. I will personally handle your reservation to ensure you are completely satisfied. If you would like to give us another chance and reserve another stay in the future, please feel free to reach out to me directly. I apologize again that you were not fully satisfied with your stay. I am glad to hear that our staff was “helpful” and “great.” Your positive comment on their service is highly appreciated. If you choose to stay with us again we can request that you be located on a higher floor to avoid the chance of smoke smells - this is another area in which the property is recieving updates. Our third floor is a completely smoking floor and so the smell may be noticed on the second and fourth floors. I too, am not a smoker, so I can understand why this would cause you to be disappointed. I also apologize that you had an issue with smoke smells within your room. We are currently in the process of updating our entire property to be more modern and elegant. I apologize that you were disappointed with your stay.

Barcelo Bavaro Palace All Inclusive Resortĭear Kaptain4- Thank you for taking the time to share your feedback about your recent experience at Soaring Eagle Casino and Resort.

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